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Covid-19 Protocol

Covid-19 Protocol
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Buenavista Bacalar has taken all the necessary measures and precautions to make your stay safe.

Safety & Hygiene Measures (in response to covid-19)

  • We are implementing exhaustive cleaning measures throughout the hotel for your safety.
  • Each room has an exhaustive cleaning service, disinfected and ventilated every day and before the entry of each guest.
  • We disinfect all surfaces with frequent contact, such as door locks and railings frequently.
  • We wash all bedding and towels in water at a minimum temperature of 60ºC.
  • We follow the exhaustive cleaning measures recommended by the WHO.
  • Personnel use personal protective equipment, such as face shields and gloves.
  • We have contactless check-in available at the property.
  • We also have check out without contact with the reception.
  • We carry out temperature controls at the entrance of employees and guests.
  • We provide mouth covers, gloves and antibacterial gel to all our guests.
  • We implement social distancing measures in common areas.
  • We allow the time recommended by the WHO to reuse the same rooms between each new stay, a minimum of 24 hours.
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